Shipping Cost Update

Shipping Cost Update

September 21, 2023

Important Shipping Cost Update: Ensuring Quality Service for Our Community

At Goal Five, our commitment to delivering exceptional gear and customer satisfaction has always been our top priority. We take great pride in offering premium performance apparel that meets and exceeds your expectations. It is with a heavy heart that we must address a necessary change in our shipping pricing structure to ensure the continued excellence of our services.

The Rising Challenge of Shipping Costs

In recent times, the global landscape has seen a significant shift in shipping costs. The transportation industry is facing unprecedented challenges, including increased fuel prices, supply chain disruptions, and other factors beyond our control. As a result, the cost of shipping has surged, impacting businesses of all sizes and industries.

Adjusting Our Shipping Costs

To continue providing you with top-quality products and service, we find it essential to adapt to these changing circumstances. Therefore, we are implementing the following changes to our shipping pricing structure, effective 9/22:

  1. Shipping Cost Increase: Our standard shipping fee will be adjusted from $8 to $10. This modest increase will help us cover the rising expenses associated with shipping your orders while maintaining the level of care and attention you deserve.
  2. Free Shipping Threshold: The minimum order amount for free shipping will be adjusted from $75 to $99. We understand that this change may require a slightly larger purchase to qualify for free shipping, and we sincerely apologize for any inconvenience. However, this adjustment allows us to continue providing you with exceptional products and services.
  3. Returns: In addition to our shipping changes, we must also introduce a returns processing fee. We are adding an $8 processing fee to returns, which will be deducted from the customer's refund.
  4. Exchanges: Exchanges will continue to be processed at no cost to you! However, if you are exchanging and returning items from the same order, an $8 return processing fee will be incurred if the returned item is of higher value than the exchanged item.

Our Commitment to You

We want to reassure you that these changes are not taken lightly. We are committed to remaining a trusted source for the best performance gear for women, and these adjustments are necessary to ensure the health and longevity of our company. While we understand that no one enjoys increased costs, we believe that by making these changes, we can continue delivering the quality and service you have come to expect from Goal Five.

If you have any questions or concerns regarding these shipping cost adjustments or any other aspect of your shopping experience with us, please do not hesitate to reach out to our customer support team. We are here to assist you and provide the information you need.

Thank you for being a valued part of the G5 community. Together, we will continue to thrive and enjoy the best in women's performance gear.


Leave a comment

Comments will be approved before showing up.