Q: WHAT IS YOUR RETURN/EXCHANGE POLICY?

• HOLIDAY RETURNS/EXCHANGES: All orders placed on or after November 19th can be returned or exchanged through January 31st. 
• We offer free returns on all US orders within 30 days of purchase. Items must be unworn, unwashed and have all original tags attached. We do not accept returns for items marked "Final Sale" or for international purchases. Original shipping charges are not refundable. Please note that your free return label is valid for 14 days. 
• We offer even exchanges for same style merchandise. To exchange for a different size or color in the same product, simply select from the drop down menu. If you do not see the size or color you are looking for, we are currently out of stock in that combination.
• PLEASE NOTE: Your exchange order will not be placed until your return has been put in the mail. We frequently sell out of inventory so we strongly recommend mailing your return back ASAP. If we do sell out of your requested items, you will be notified that your exchange has been canceled and we will refund your original form of payment. 

Q: HOW DO I RETURN/EXCHANGE AN ITEM?

• Need to return or exchange something? No problem. Start your return or exchange by clicking on the link down below. 
• Note: Due to COVID-19, you may experience a 7-10 day processing time with your return/exchange. Thanks for your understanding.

Q: HOW SOON WILL I GET MY REFUND OR NEW GEAR?

• Once your return has been received and inspected, you will get your refund within 5 business days. Please note that we are currently experiencing Covid-related delays which may extend refund processing times. Thanks for your patience!
• For exchanges, your new order will be placed when your return has been scanned by the mail carrier. You will receive an email confirmation with order details and tracking information. If we have sold out of your requested items, you will be notified that your exchange has been canceled and we will refund your original form of payment.

Q: WHAT ARE MY MONEY BACK RETURN OPTIONS?

• You have the choice between store credit or a refund to your original payment method. 

Q: RETURNING A GIFT?

• Please email hello@goalfive.com with your full name, shipping address, and the order number.