As many of you can relate, the ongoing pandemic has caused a disruption in our day-to-day operations which has ultimately caused delays in our plans for the year. This, accompanied by increased demand, has caused us to sell-out more often than we would like. We are doing our best to get you the products you love and can’t express enough how much we appreciate your patience.
With that, we wanted to take the time to answer the FAQs many of you have brought to us over the last few months in order to hopefully bring you some clarity during your shopping experience:
How has COVID-19 affected your business?
COVID-19 has affected our business on three fronts: production, fulfillment, and return processing. Externally, we ship our packages to you through USPS, FedEx, and UPS, all of which have experienced delays of their own due to the pandemic.
Why are you out of stock in so many items?
We have experienced some disruptions in our supply chain that have caused delays in our ability to restock our inventory. Our amazing factory partners continue to operate at 50% capacity to prioritize the health and safety of all workers; therefore, we are working with them to produce our product in multiple smaller batches.
As it stands, we will be fully back in stock in the Excel Training Short in 2020, and the rest of our styles in early 2021!
Why haven’t I received my package yet? / Why is my return taking so long to process?
As a result of the delays experienced by our trusty mail carriers, shipping and return processing times on our end are extended.
We extend our sincerest gratitude to each and every one of you for your support of our business and your understanding during these truly crazy times. We’re all in this together!
If you have any questions at all, please don't hesitate to get in touch with us at hello@goalfive.com.
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